Customer service

We believe work isn’t finished without delivering post-production service. For this reason, we put the following customer services in place:

Staff training

First of all, upon delivery and commissioning, we train your staff to operate the packaging machine. The highly practical training involves a step-by-step explanation of how the system works, how to change a toolset, and how to avoid potential safety risks. It’s the only way for us to part with family members!

Machine maintenance

Secondly, we understand our machines thoroughly – we know their tolerance levels, and their components and locations. As we also know the typical lifespan of the various machine parts, we can, at least to a certain extent, predict when it’s time to replace them – keeping components on stock for swift replacements when the time comes.

Why reinvent the wheel if you can rely on our skill and experience? It is for this reason that we offer cost-saving maintenance contracts that ensure optimal machine life span.

Contact us for more information about maintenance contracts.

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Technical support and remote assistance

As a third service, we offer technical support: Our engineers can easily log in to your machine to provide remote assistance. We can alter parameters, or point you in the right direction. We also visit production sites for face-to-face troubleshooting.

The teams who built the equipment will be the ones to help you out: they are most familiar with the machinery, and will want to restore their offspring to peak condition!

Around-the-clock emergency assistance

All our clients are connected with a service engineer. This person is available 24/7 to provide emergency assistance.

Contact us if you would like more information about our emergency assistance.

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Spare parts

Last but not least, when you require new spare parts, let us know. We will make sure that the components you need are sent to you as fast as possible.

If you wish to discuss your order, feel free to contact us by phone or email. Alternatively, fill out below form to let us know which components you require:

Click here to inquire spare parts

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